[Resolved]  Micromax — Phone handed over 2 months back for repeat servicing not yet received back

Address:

Kolkata, West Bengal

I handed over my phone for repair to the Chandni Chowk, Kolkata service centre for the second time on 29thAugust 2014 and have not received it back till date. Nobody is telling me as to when I might get it back. I purchased a MIcromax Canvas Juice A 77 on 16th Dec 2013. It started showing problems from July 2014. The problems as detailed below - Thephone camera stopped working. - The screens would behave in a random manner - Scrolling was slow and sometimes beyond my control. - The touch buttons at the bottom the phone sometimes became non-functional and would work after locking and unlocking again. - The phone would hang occasionally. - The screen would become blank occasionally. 1st servicing Jobsheet no.- E[protected] dated 7th August 2014 After it was returned to me a fortnight later I found that the though the camera was fixed, other problems persisted. I handed it over for repair again on 29th August 2014 and have not received it back till date. I was told that once it is fixed I will get a call from your end. 2nd servicing Jobsheet no ( as conveyed by call centre[protected] However I took the initiative to call up your call centre[protected] several times. I get the same reply that my phone has been sent to the Head Office and they have no idea as to when I might get it back. I have also not been able to connect to the Head Office call centre after several attempts. Why are customers asked to contact people who cannot answer their queries? In such a case who should customers put their queries to? I have also sent a mail with the above details to [protected]@micromaxinfo.com. But have not received any revert as yet. I am now utterly frustrated and at a loss as to what I should do next