Micromax — Phone repairing- more than 3 months in repairing

Address:

Jind, Haryana

I have surrendered my defected phone micromax a350 (in warranty with purchase date 05/02/15) at Sonu mobile shop, jind, Haryana. I have purchased your phone A350(BLCK&GOLD) with emei number [protected] few months back. But it got a problem of over heating and stopped touch phenomenon due to which your phone became useless. On 15/06/2015 I went to your authorized service center SONU MOBILE SHOP JIND (HARYANA), PHONE NO.[protected] for the repairing in warranty. They asked me to surrender the phone for some days for necessary repairing. The registered it as job sheet number N[protected]. In replacement no temporary phone been provided by your service center . but I thought micromax is a reputed company so I will get my phone in a week . but till now my phone haven't been repaired. The service center simply uses the sentence- company is not responding. I got frustrated due to such replies so I called your customer care firstly on 15/7/15 to register complaint against them . my complaint is registered under complaint no. MMX[protected]. I thought now I will get my phone back but your company never responded to the complaint. Then again I called the customer care to know the status of my complaint but I got surprised to hear that my earlier complaint have been closed without providing the solution. They again registered my complaint number with new number MMX[protected] . BUT solution is still not been provided. I want to know whether the phone is going to be returned or not.if yes then how many more days are you going to take for that as it is 3 months till now. Such type of response is not expected from such a big company. I have to do urgent work in my android phone so kindly repair it soon or replace it otherwise I have to go to the court because your customer care is also making fool only. Waiting for the positive reply. Contact number-[protected]