Micromax — Poor Customer service and prolonged delay for repairing of handset

I have submitted my Micromax canvas HD at Samarth telecom Shopee Vakilwadi, Nasik due to problems in the screen. I was told that the touchpad needed to be replaced and the repairing process will take max of 8 days and that I wld receive a call when the handset is ready. It has been more than 15 days that I have not received any call regarding my handset nor are they receiving any of my calls. This poor customer service and arrogant behaviour of the staff around there is such pathetic..!!! Never ever experienced such a casual and nonsense behaviour from any of the other mobile service stations. So I suggest people around going for micromax phones not to buy these phones because the services provided later are the WORST!!!