[Resolved]  Micromax — refund against A114 deffective piece

Address:

Pune, Maharashtra

Respected sir/madam This has reference to above subject. I wish to present the following facts for your kind perusal. Hope so you will look into this matter. 1) As MICROMAX mobile is well known Indian brand & its usage rapidly increased in the market. Based on that, being Indian I have purchased two similar handsets A114-NA (Bill scan copy attached for your confirmation.) 2) After one month form date of purchase one handset with IMEI number: [protected]/[protected] starts giving problems: 2.a) Frequently Restarts mobile automatically. 2.b) After full charging also mobile RED light glows & switch off. 2.c) After pressing power button mobile is not restart until battery removed and reinstalled 3) For above problems two times your authorized servicing center tried at their level. Outcome of which is not satisfactory and additional problem starts. 3.a) Operating speed drastically dropped. 3.b) In working condition mobile stop network capturing. 3.c) restarts mobile automatically 4) Again your authorized service center Pimpri chinchwad, Pune suggested submits the handset there may be possibility of motherboard short-circuit. We will forward it to company for replacement. 5) After 27 days I have received the handset, after continuous visit and follow up with service center. But the problem not resolved from your end. Still I have used same faulty handset for 15 days to confirm the problem frequency. 6) With same problem I have submitted the handset second time to Satara service center for solution. They have cooperated and attempt by formatting reinstalling all software etc. at their end. Finally Satara service station person recommended sending the handset to the company. 7) According to instructions given by your person I have submitted handset for repair. 8) After 20 days I have received handset without solving the problem. Discussion with your authorized person from satara, the problem of handset confirms and solution to this type of problem is not possible to rectify from my office. 9) Third time he recommend, we will send this to company for repair. Now the Handset already submitted dated 29/09/2014 and I am not satisfied with your service. Considering above history the sold piece is faulty and I am not ready to accept this faulty piece. Kindly refund my payment. Above all facts already register with your telephonic feedback nominee. There is no response from your end. To avoid Legal complications please I request you to give me my amount refund against deposited Handset at your end. Sorry for giving you frequent service trouble. Hope so you will improve your service and confirm before dispatch handset working properly. Thanking you Yours faithfully