Hello, this is regarding my micromax a116 which is only 10 months old, IMEI- [protected] & [protected]. In starting i have battery backup problem, so the service center "M/S GARHWAL COMMUNICATION D-2 & D-3/A, MAIN BHAJANPURA RED LIGHT, CHAND BAGH, DELHI-110094" advised me to submit my mobile for replacement of the PCB. JOB SHEET NO.[protected]. Then after 20 days i take my phone back, its physical condition was really bad and it was not working properly they said that this phone could not perform more better then this. I was shocked, but due to lack of knowledge i take my phone back. Then many times i visit in the service center because my phone was creating problems day by day, but they does not made any job sheet they were just passing the time. At last when my phone's mike totally blocked and the touch was not working, then they SUBMIT MY CELL AGAIN BUT FROM DIFFRENT IMEI- [protected] & [protected] FROM MY NAME 'RINKU' AND ADDRESS, JOB SHEET NO. IS N[protected]. they excused that my old complaint was not closed and the server is not working good. So if, i want to repair my cell i must be agree what they are saying, so that i submit on 21/06/2014 finally. but when i was received back my cell, the physical condition is as bad as nobody can purchase it, and it is still not working properly. I am totally irritated this time because the service center people are saying that you have to take it back in same condition and
They warn me that "you can do anything but this cell will not be replaced".
I purchased my phone for my personal use but it is used by the service center peoples and they are giving back to me in a condition which is not acceptable. There is no customer satisfaction so i just want that you plz take a action against my complaint and do the needfull. I am waiting for your response.
Thanks and regards
Rinku rajput
[protected]
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