[Resolved]  Micromax — regarding job sheet no. *N[protected]*

Address:

Ghaziabad, Uttar Pradesh

Dear Micromax, Today 07/11/2014, having a very BAD experience with your Authorized Service Centre at M/S K.S. MOBILE (NCR) Ghaziabad having Job Sheet No. *N[protected]*regarding Handset having so many problems LIKE BLUETOOTH NOT WORKING, KEY PAD NOT WORKING, HANG PROBLEM, SPEAKER PROBLEM, given on 13 Oct’2014 & getting a call regarding to collect the Hand set on 06 Nov’2014. I went to collect the Handset on 07 Nov’2014 but I found that the Handset is been changed. I told to the representative that this was not mine handset. At first instant she was trying to show & convincing me like that this is my Handset. After continuous denying from my end at last she confirmed from the staff who is inside the room then she told that the HANDSET is been changed & pretending as this is the new Hand set. I observed during very first instant that this handset was not mine. My hand set was about 11 months old & having a very good appearance even their screen lamination/screen guard was not out & there is no scratch over it. I strongly told to all the representatives who were there at the authorized service centre that I will not take this. I also talked over phone only once to Feroz who is the incharge of the authorized service centre. But after receiving the call only at once he has not responded my calls I tried more than 10 times while sitting in the authorized service centre but there was no response. I also told to call any responsible person to sort out my issue. They told they will not help anything if you want to take this handset then it is ok otherwise we will not help you in rude way. After this I tried call to customer care on 07/11/2014, after long waiting I had talked with 2 representatives One is Akash & other is Female. They both have quietly listened my problem. On the behalf of talking with them I am forwarding the snap detail which is offered to me. Here are the points for concern 1. Why the Handset is been changed? Why you don’t have the resources to correct the fault as per the detailed job sheet. I don’t ACCEPT any other handset inspite of MY OWN or give me the NEW Handset if you have NO resources available to OK the Faults of MY Handset. 2. The handset is been changed without of my concern. It is the responsibility of the company to inform to ME before doing any such activity. NO INFORMATION IS GIVEN TO ME. 3. There is no responsible person at authorized service centre to help out from the issues. No manners how to talk. DO STANDARDIZE THE AUTHORIZED SERVICE CENTRES WITH KNOWLEDGABLE & SKILLED PERSONS HOW TO BEHAVE & UNDERSTAND THE IMPORTANCE OF THE CUSTOMER. 4. I HAVE ATTACHED THE SNAP OF THE HANDSET WHICH IS OFFERED TO ME. I will not ACCEPT such type of Handset either give my own handset or do replace with NEW. 5. DO RETURN MY OWN HANDSET I WILL NOT REQUIRE ANY OTHER HANDSET. I AM HAPPY WITH MY OWN handset. IT IS THE RESPONSIBILITY OF THE COMPANY TO GIVE THE PERFECT RESOLUTION TO THE CUSTOMER. I WILL STRONGLY NOT ACCEPT THIS SUCH HANDSET. 6. OTHERWISE I HAVE TO KNOCK THE DOOR OF THE CONSUMER FORUM TO RESOLVE THIS ISSUE. 7. Today 07/11/2014, my entire day spoiled due to the decision taken by the MICROMAX SERVICE. I am a working professional. DO NOT TAKE THE CUSTOMER ON FORGRANTED. 8. I have given my Handset for Service for 26 days. 26 days are too much to get the best service from the service part. Why the Hand set is been kept for 26 days if you have no resources to resolve the issue. But, I am not at all satisfy with the solution provided to me at last. I am looking to hear from you soon regarding the same & requesting you to take attention towards my ISSUE. Thanks Warm Regards VARUN JARIAL +91-[protected] +91-[protected]