Micromax — Regarding the replacement handset

Address:

201301

I have bought Micromax Knight A350 last year in Oct-14. Till June-15, I have replaced the touch screen two times. In july it again stopped working, I submitted to the service center on 30-Jul-15 with the Jobsheet no. N[protected]. This again took around 45 days, and finally got it replaced with Micromax E471(Knight 2), which has the lower value than my A350, but i had to accept it, as i have no other option. They extended my warranty period by two months. Now around 10 days back on 16-11-15, this new handset(E471) too stopped working, (Volume down key not working, Power On Key not working properly, GPS related issue etc.). I felt cheated. I raised a complaint with reference number MMX[protected]. They responded very quick and send me a replacement handset within two days, which was in the worst condition, outer body of the handset was broken, scratches all over. I did not accepted the handset and send it back with the same courier guy. I called up the customer care and reported about it. Now still i am waiting for the replacement. This is the way, micromax mobiles works. I purchased this mobile to use, but the mobile is eiher in no use condition or submitted to the service center. They even downgraded my mobile. I purchased A350 which has Full HD display, 32 GB Memory, but the replacement handset has only 16 GB memory and only HD display. I dont know about others, but this is for sure, that neither i am going to buy nor recommend any one to buy Micromax mobiles.