I have got Micromax canvas 2 Doodle A111 on 21st July 2013 ( IMEI # [protected]) . from Reliance digital shop no F17 –F18, Maxus Mall Bhayandar West, Shree Vallabh charyaji Marg, Mumbai Maharstara 401101, Store contact No[protected] service contact No [protected].
There was an issue related to battery which is having a warranty of replacement within 6 months from Micromax. Moreover I have taken an extended warranty of 2 Yrs from Reliance digital ResQ care plan where I was committed for integrated service warranty of 3 Yrs (1 Yr from Micromax & 2 Yrs from reliance digital). Now when I went to reliance digital for the replacement of battery, I was diverted to contact Micromax service center for the replacement.
I went to Micromax service center M/s Vashi Services shop no 8 (GF) Vill Thane Bal Ganpati trust compound, Edulji Road, Charai, Thane West Mumbai 400602 where Mr Radhe Yadav center manager has not even entertain my request and denied of providing any kind of service. He has refused for free replacement of battery even though it is under warranty by giving the reason of swollen (over charging). When I have asked for replacement on chargeable basis, he replied back with the excuse of out of stock and will take 7 more working days to have a new battery. I urge them to provide me in writing of whatever was discussed, they have logged a false dummy call and closed it for keeping the things on their records. I have spent around Rs[protected] + 543 (service warranty of 2yrs)) and now there is no service and No one is ready to take owner ship neither Reliance nor Micromax.
I felt like being cheated by Reliance Retail Limited and MICROMAX.
I have also tried contacting customer care of Micromax where my call is getting disconected repetedly. Its is also been escalated through email @ info(at)micromaxinfo.com from where I haven’t got any reply . I don’t see any escalation matrix. Kindly look in to this & do the needful.
Documentary proofs will be provided upon request...
Abhinav Verma
E2 -306 Unnathi Woods,
Behind muchchala college
Opp. New horizon school
Ghodbandar Road- 400670
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