Micromax — request for the replacement of the mobile

Address:

Bangalore, Karnataka

Respected sir, I am kurra Hemanthkumar, request you to consider my problem and replace my mobile with a new one. As i am visiting MICROMAX service center for more than 45 days and my problem hasn't been rectified yet and in-spite of that the service center people are making me visit the store frequently. FIRST JOB SHEET: I have approached the service center for the first time regarding TOUCH Screen problem. They have asked for 15 days to rectify the problem. SECOND JOB SHEET:[protected] After 15-20 days from the issue of 1st job sheet i have received my mobile and the problem remains same. SECOND JOB SHEET issued towards the same problem and still the problem exist. After 12-days from the issue of 2nd job sheet, i haven't received any communication from the service center. instead i have called them and approached them at times. last Friday (i.e.,[protected] when i have called to the service center they asked me to visit the store on Monday. According to their word i have visited the service center. they have rectified the front screen problem and A NEW PROBLEM ON THE REAR SIDE is created. THIRD JOB SHEET:[protected] For the REAR problem THIRD JOB SHEET issued. the concerned service center MANAGER and the staff are not responding to the problem properly and the worst part is that they are giving RECKLESS (careless) answers to the consumers, apart from this they have applied glue at the corners of the mobile and make it look like an old one. please consider this as i am a student and my exams are approaching i could not find time to visit the store regularly and i am spending a lot of time and money for travelling to the service center. Hope you will consider my problem and do the needful. one last hope, i am expecting that my problem will be rectified at the earliest. If my problem exists for long period i will have to approach the consumer court as a dissatisfied customer. service center details: Manager:Mr. Nirmal ([protected]) Ranka park appartments Richmond Road Bangalore-560027 attaching here with the 2nd and 3rd job sheet details regards Hemanthkumar kurra([protected]) #3, no:12, 17th D-cross, JP-nagar, 6th phase, Bangalore-560078