Micromax — Ridiculous, rude and unprofessional behaviour.

Address:

Jaipur, Rajasthan

You have a service center at Ganpati Plaza in Jaipur, Rajasthan. It goes by the name of Tirupati Infotech. My phone's display segments were missing and I had submitted it for repair on 10 July 2014 under the name of my father, Anil Dubey. The date today is 25 July and I have still not received it. The phone attendant there was very rude and started talking nicely only when I asked her to give the phone to her Manager Mr. Mohsin Khan. I later contacted Mr. Khan and was properly treated and told yesterday that I would get the phone by the evening. I did not get any calls from the center nor did the manager call me to apologise and tell me about the delay. So, today in the morning I was worried because I have to leave town on 26th for 3 months. So, I started calling the man from 10:00 am (which is when the center officially opens for the day). I made a total of 30 calls and none were responded to. And when finally after I could talk to the irresponsible manager, he was upon me, asking me why I was calling him. As a consumer, it is my right to inquire about my property and as a manager, it is his responsibility to see to the customer's requests. Of all the 100 calls I made to him since 14th July 2014, he has responded only twice. Do your customers deserve to be treated like this? Such unprofessional behavior is not expected of a company like micromax . This is has been a really disappointing experience for me. I am now being told that I will get the phone by 30th July. Do you think that we have all the time to just wait for you? It should be the other way round. Again, this has been very disappointing and you have probably lost a customer who was looking forward to the rise of an Indian brand of phones. You've lost a customer unless you make reprimands asap. I will also take this to the consumer court. Charges will include rude behavior, unprofessional behavior and ridiculous delay in responding to the customer's needs. Signing off, Vinayak Dubey (A very disappointed customer)