Micromax — Service Center in Tinsukia, Assam instead of solving phone problem creates new issues

Address:

Lohit, Arunachal Pradesh

I had brought a new Micromax Canvas 2 Colours A120 Grey on March 19 2015... It suddenly showed a problem of some dust in the front camera.. I went to the authorized micromax service center in Tinsukia Assam on 06/06/2015 and handed over the set to them in completely new condition without any scratch or spots and not any other issue either with the software or the hardware to solve the issue only with the dust intrusion.. Later on the same day they returned the phone to me stating that the problem is resolved, when i then tried to switch on the phone it suddenly showed blank display.. I again reported the issue to them then they told me that the display was not working i again handed over the set to them and they asked me to receive the set on 8th June.. I then went to the service center on 8th June and again received the set from them after switching on the phone i found the display was working but the sound buttons not working, i then again reported the issue to them, they asked me to adjust the problem by my self when i forced them to solve it they told me to come after 10-12 days then they will see the issue.. The set was given to them in a complete brand new condition but was returned to me full with scratches and spots.. Is this kind of customer care i should expect from your company?? I request you either to replace my set or to clear every issue completely with no new issue rise again after switching on the phone with all the scratches and spots gone as i gave the set on the service center on first time and also i request to change all the staff and technician on that particular service center as they don't know how to behave with a customer and they are eligible to handle and work with mobile phones... I request you to resolve my issue as soon as possible.. Thankyou.. Arindam Bhattacharjee invoice number- MH-BOM[protected] IMEI -[protected] Complaint no- E[protected]