Micromax — Service Centre not co-operating

Address:	Kolkata, West Bengal
Website:	www.micromaxinfo.com

Sir, 3 months ago due to touch problem i submitted my micromax mobile to the NEw Alipore service centre, Kolkata, West Bengal.They had promised to give it back within 7 days.They did not and when i called them they said its not done yet.After 2 monts they called and i went and to my surprise i got a dusty, scratched and a side of it broken.I complained that its not my mobile, but they refused to believe.It was the same model but i thik they are trying to give me a faulty piece of someone else.That mobile also had touch problems.After a lot argueing, they agreed to repair the broken part and touch, so took it back.Now since then another 1 month has passed, but they refuse to give it back saying its not done yet.How can they take so much of time?They are even refusing to give it back, and chaging money for that without repairing the touch.Please help.They replaced my good one for a faulty one.Help!!! From, Dwaipayan Das Kolkata West Bengal.