Micromax — Service compain of Micromax Spark Q 380 from the company's end

Address:

Ghaziabad, Uttar Pradesh

Dear Concern With reference to my trail mails regarding Micromax Spark Q380(purchased in last week of August) which was dead after 8 to 10 days after it's purchase & when asked about replacement at it's service center, they replied that company only has 7 day return policy so they can't replace.From 2nd Sept'15 to present day i.e.6th Oct'15, i am continuously contacting & mailing them to return my mobile as early as possible but i am totally glad to see this pathetic condition of "Micromax" brand which is making it's customer total fool. In terms of service, micromax has poor quality(from 2nd Sept to till date, customer care is only having one answer "ma'am your mobile will take 20 days & now 34 days have passed & again when i'v called them today they are again having the same answer). I have already complained about this issue & i got the complain No. :MMX[protected].I thought that this may help in solving my problem at the earliest, but this was just a concept to fool the customer. I am not at all understanding that what is the problem with the company, why is the company not returning my mobile Micromax Spark Q380. On 30th Sept'15 i received a call from the company that my mobile is ready & it will be dispatched today(30th Sept'15) & within 4 or 5 days i will be getting a call or message from the service centre for collection but today when i'v called at service centre, the reply that i got was " your phone is still in repair deptt. of the company & is not completed yet". Service centre is helpless. They just act as a messenger. Answer that i got from customer care today was"it will take 20days more". What the hell is this i am not understanding' My mobile details are listed below: Details of identification(Service centre) Model No.- Canvas Spark Q380 My Job Sheet No.- N[protected] Service Centre: M/S, Satguru communication Sec-27, Noida, 201301 From the past one month i am facing problem in my work & this i am already telling to the company but there has not been any concrete answer given from the company's end about the return of my mobile. From the past 34 days i'v mailed & contacted them for my mobile to be given back as soon as possible but now i'v lost my patience & as a reason i am writing here that may be this complain can help me in getting my mobile back. Hope to seek a positive response.