Micromax — Service delay

Address:

Gautam Buddh Nagar, Uttar Pradesh

I submitted my micromax a - 120 mobile for servicing at your service center sec - 22 noida on 22nd july'15 (*job sheet no. N[protected] . The service center person confirmed that i will get it in maximum 20 days i. E. Around 11th aug'15.

I didn't got my problem resolved i called service center and micromax care then i got assurance that the problem will be resolved in next 15 days i. E. Upto 31st aug'15. I called again on 22nd aug then on 26th aug'15 micromax customer care senior personnel rahul pathak confirmed me that problem will be resolved and i will get my handset on or upto 31st aug'15.

I again called on 1st sept'15 on customer care, employee named neha checked for availability of rahul pathak he was unavailable, then she assured and arranged call back, i waited for 24 hours then again i called on 2nd sept'15, employee named tarun checked for availability of rahul pathak he was again unavailable now again he arranged for call back.

Now, come to the point micromax people arranged for callback 4 times but i never received any call from them. Its been 41 days my problem is not resolved.

By such behavior of micromax support and service center i have no choice but to take legal action against micromax. I am going to sue company in consumer court for such a highly non - professional behavior.

Regards,
Gaurav k. S yadav
[protected]