[Resolved]  Micromax — Service delay - Strange policy

Address:

Thiruvananthapuram, Kerala

I own a Micromax canvas A116. Its touch screen got a crack (the touch functionality is working), I went to the service station in trivandrum to replace the touch screen they said it will take 15 days and I have to deposit the Phone there. Since 15 days is too much and my phone is in working condition I said I will pay the full amount in advance and let me know once the parts are available I will bring the phone and get it replaced, but they said as per the policy I have to keep the phone there, I said 15 days is too long and I need to get a backup phone or need to get my phone serviced in 2-3 days. They said they don't have such provision and if I need to get it I have to deposit the phone there for all the 15 days or you can contact the customer care for exceptional approval and there approach was very rude and clearly conveying they dont care the customers Then I contacted the MMX customer care and they said as per the policy I have to deposit the phone there and then call them again with the job sheet number so that they can escalate the problem and get it done faster (they said 5-8 days) So I deposited the phone there on 19th Aug 2014 and tried to contact MMX call center that evening and i got the message saying i have to call them on working hours (10:00-6:00PM ). Next day onwards i was trying to reach the MMX call center and i was either getting a busy tone/ call could not be completed due to the conjunction in the destination network. At last on 25 Aug I got connected to the call center and they said they are raising the complaint and it will be resolved in 15 - 20 days. Is that strange? Also I have contacted the service center to enquire the status they said the system is down and will call me back with the detail and i never got a call back yet.