Micromax — Service not provided

Address:

Chennai, Tamil Nadu

I purchase a cellphone Micromax canvas a311- on Jan 2015, Whose accessories in the pack is warranty for 6 months .After using it for 3 months my earphone got repaired. I produced it to the customer care on which they assured me of giving a new earphone within a week. Already two months passed away but i didnt got any response from the customer care and on calling them for several times they assured me that they will call me back and confirm of when to collect the new earphone but till date they never called me. I m using my cellphone without earphone though i have paid for earphone while purchasing. Micromax is cheating with the customer by not giving them proper service.