Micromax — Service quality as well as customer satisfaction

Address:

New Delhi, Delhi

TO THE NODAL OIFFICER sub: Replacement for Micromax Canvas Knight A350. Sir, i m very much disappointed with the services of MICROMAX MOBILE I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last Months about my Micromax Canvas Knight A350 set like touch screen or touch Keypad, and second problem with that phone is AUTOMATICALLY RESTART PHONE MULTIPLE TIME AGAIN AND AGAIN.third problem with mobile handset is WHEN CELL PHONE IN RUNNING CONDITION SUDDENLY START MULTI PAL PROCESS AUTOMATICALLY AS WELL AS SOME TIME MOBILE START HANGING AUTOMATICALLY.this problem repeated multiple times in a day.when i reach to CUSTOMER SERVICE CENTER ON THAT PARTICULAR INSTANCE OF TIME MY MOBILE SHOW ALL THE PROBLEM AND BUT THEY NOT DO THE WORK CAREFULLY AS PER EXPECTATION AS WELL AS CUSTOMER SATISFACTION and Sound and Battery backup etc.customer service center employee say that mobile will be send to company it will be take at least 25 to 45 day(approx 1 and half month).so i think that this is very long duration for any people and most difficult for low budget person. As well as it means company is lying to the customer and not fulfill promise of good and quality based survive Sound and Battery backup etc. I bought Micromax Canvas Knight A350. set on 12th January 2015, during the period, I faced many problems of worse touch screen as well as pad service, a very little battry back up and 3rd class sound quality, i m very disappointed by the quality of your product. Please short out my problem early to earliest as possible. If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem. M_IMEI no." [protected]" ASC CODE -N031598 Thanks with regards BHASKAR BHUSHAN P 76 SECOND FLOOR PANDAV NAGAR NEAR AHLCON PUBLIC SCHOOL NEW DELHI - 110091 Contact No. [protected]