[Resolved]  Micromax — Smartphone not delivered on time after repairs.

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

My name is Chandan Raj and I purchased a Micromax smartphone Model q350 (canvas spark 2 plus). After a month or so after receiving the device on 3rd may, 2016, i realised that there was a small blurry portion in the camera image that i saw only when i tried to click a pic of a bookpage. I reported the same problem to authorised service centre M/S Galore services, sector 22, NOIDA, an authorised service centre of micromax for in warranty repairs.They gave me a jobsheet and reported the problem as 5001: camera - bad image. They took the device for repairs for about a week. When i went there to recieve my device i found that no repair work was successful as the problem remained same.
After that they told me that it had to be submitted to send it to company for repairs. They told me that it would take month to repair and deliver my device. I gave them my device on 15/07/2016 and recieved a jobsheet again with reported problems - 5001: camera bad image and 5003 - camera no functionality.
On 5/08/2016 when i tracked my jobsheet status, it said that it will take 21 days to deliver my repaired device.
After 15/08/2016, I tried to contact the service centre every 2-3 days but they said the same thing every time that my device was not delivered and i should wait for 21 days period that is till 26/08/2016.
On 19/08/2016, i registered a complaint on micromaxinfo.com that i have not recieved my device yet. They contacted me and said that i should wait 7 more days.
Today, i.e 26/07/2016, I contacted the service centre and they said they still cannot repair my device as the problem would reoccur every time.When i asked for a specific date on which i can receive my device they said i should wait 7-8 days more, otherwise they have to replace my handset.
You can calculate that it's almost 1 month and 11 days and haven't received my handset yet. They are just replying 7 more days, 7 more but i'm really tired of waiting.
If micromax cannot repair my device, i want my handset to be replaced A.S.A.P.