Micromax — Technical problem in my hand set

Address:

Howrah, West Bengal

I, Sri Siddhartha Sengupta, working with a national Newspaper House, had bought Micromax Canvas 2.2 A114 (Black) X0007RM0HF, IMEI NO. [protected], Serial No.[protected] from Amazon.in in the last year November'14. Since one month, I have been noticing a problem in ”touch mechanism” of the phone. It is not scencing properly. So I took my phone to the "Micromax Authorised Service Centre" at 16, Princep Street, Kolkata - 700072 (Phone No.[protected]. My phone was submitted on 21.03.2015 under Job Card no. E[protected]. On 2nd April, 2015, they returned me the phone saying that there was a problem in the touch screen and touch screen is completely changed. There was a number [protected] 21-03 on a sticker that was pasted in the back cover on my hand set. when I inquired / asked them whether it is really changed, they showed me this number in the sticker and told that it is genuinely changed and the number is the proof of that. After that they returned me back the phone assuring me that there will be no further problem. I took the hand set without checking as I forgot the battery at my home. But after reaching home, when I switched on my phone, I noticed the same problem which was present before service. Thus, I took my phone to the Service Centre for 2nd time on 04.04.2015 and informed them about the same problem. They examined the hand set, agreed and took it at the same service number. Any new job card number was not given to me at the 2nd time and asked me to call on 07.04.15. So, when I called them on 07.04.15, they informed me that the phone has been repaired and asked me to collect the same. As I work with a print media, I need my phone badly at every moment. In absence of it, I face a serious problem in my day to day work. So keeping all my other work apart, I rushed there to collect my phone. But very unfortunately when I switched on the hand set, I saw that the same problem was still exist and all my contacts and others were vanished as they installed the software newly. It seems that they did not at all understand the problem at all and going through a trial and error process. Again on 07.04.15 they kept my phone for 3rd time and told me to contact after 3-4 days. When I called them on 10.04.15, they told me that the phone is ready and asked me to come and collect the same. I went their on 11.04.15, Saturday. This time also I switched on my the hand set and found the same problem. So they kept my phone on 11.04.15 for 4th time. Till today they failed to solve the problem and still it is with their custody. Most surprisingly no new job card number was given in 2nd, 3rd & 4th time. Still it is under Job Card no. E[protected]. During this period I had a talk with Mr.Mondol & Mr.S Chatterjee several times at phone no.[protected]. So, I want to state that the Four services that undertook and experimented on my phone were totally wrong and were not at all required which unnecessarily weakened my phone by a certain percentage. So, I would be highly obliged if you kindly look into the matter and take some immediate steps for replacement of my hand set and let me know at my office ID at siddhartha.[protected]@expressindia.com at the earliest. Your early action in this matter will be appreciated. Thanks & regards Siddhartha Sengupta The Indian Express Ltd.