Micromax — Under warranty micromax p470 tablet given for repair more than 2 months back, neither repaired not replaced

Address:

Gurgaon, Haryana, 122015

Micromax Tablet Model P470 with 1 year of warranty bought during March 2015, given for repair on 19th December, 2015,
Submitted At:
M/S Satguru Communication,
Shop # 1, Veeravati Palace, Bhoja Market
Sector-27, Noida, PIN-201301
GB Nagar, UP
Contact No.:[protected]
Under Warranty

but neither it has been repaired or replaced till date and it seems they are not interested to provide the service, they promise while selling a product.

Now more than 60 days have passed by, and for last 1 months or so, I've my self mailed @ Micromax Support multiple times with no result, I've called @[protected] once or twice every week for last one month, multiple tickets are created, and every time false assurance has been given to wait maximum of 15 days to get my tablet back. Till date, whenever I'm calling @[protected], different executives take up the call and ask me to wait 15 days and also they assure me every-time that my case is a priority, some one with higher rank of their department would call me back with in 24 hours, but that did not happen for last week or so.
Service center tells they have nothing to do with it. Micromax customer care is not providing proper info and delaying the case.

Now, after long 65 days, I don't have any other alternative other than filing a complaint after holing on so long patience and putting up with the harassment.

These are the complaints number generated during multiple calls:
MMX[protected]
MMX[protected]

These are the names of the executives who were unable to provide proper information other than false assurance:
Ansu, Priti, Suman, Arpit, Rishav and many other people

This is the reference ticket number given by consumer court on 25th February, 2016 to warn Micromax.
661537

Photo attachments are given below to prove my complaint.

Please help me to get my Tablet back repaired or replaced, if possible with proper compensation on the harassment, I've faced for so long.


Please find the mail communication with Micromax:
===============================================================
Require immediate status update for my P470 Tablet submitted 40 days ago under warranty
Inbox
x
Arindam Ghosh

AttachmentsJan 28

to info
JobSheet No: *N[protected]-7229*

JobSheet Date: 19/12/2015

Submitted At:
M/S Satguru Communication,
Shop # 1, Veeravati Palace, Bhoja Market
Sector-27, Noida, PIN-201301
GB Nagar, UP
Contact No.:[protected]
Under Warranty

Subject: It has been more than 40 days since I'd submitted my Micromax P470 Tablet. I had Called Noida sector 27 Service Center multiple times and physically reached for the status of the repair/replacement but no information provided. As they said complain has been raised but not entertained for my Tablet from the repair office.

Please take the problem ticket for repair my tablet into priority and revert me back as early as possible with current detailed status of repair/replacement or suggest me what should be my next course of action to regain my tablet back.

Therefore I expect immediate reply to my mail as it's too long period of time I'm putting up without rightful information.

PFA jobsheet screen shot for more details
Attachments area
Preview attachment MicromaxP470RepairRecieptSec 27 Noida Repair Center.jpg
[Image]
Micromax Support via freshdesk.com

Jan 28

to me
Dear Arindam,

Greetings from Micromax!!

Reference to your ticket id- 236778

Thank you for writing to Micromax.

We would request you to kindly reach to us on http://micare.micromaxinfo.com for your concern and our executive will get back to you shortly.

For more Information on Micromax Products please visit our website : www.micromaxinfo.com.

Assuring you of our Best Services.

Thanks & Regards,
Ankur
Micromax Care Team


236778
Micromax Support via freshdesk.com

Feb 24 (1 day ago)

to me
Dear Arindam,

Greetings from Micromax!!

Reference to your ticket id- 236778

Thank you for writing to Micromax.

We would request you to kindly reach to us on http://micare.micromaxinfo.com for your concern and our executive will get back to you shortly.

For more Information on Micromax Products please visit our website : www.micromaxinfo.com.

Assuring you of our Best Services.

Thanks & Regards,
Pooja
Micromax Care Team

On Tue, 23 Feb at 10:04 PM, Arindam Ghosh wrote:
Hi Micromax Team,

With reference to your below mail and as per provided suggestion/advice, for last 4 weeks or so, I've repeatedly raised request in http://micare.micromaxinfo.com/

But till to-date, there is no result and no progress. For first two weeks, micare executives had called me and and each time I was been given just oral assurance that by next two weeks, I would be given my repaired phone back. Thus, already another 4 weeks were gone and altogether, more than 60 days had passed by, without any result. Both Customer Care and Micare seem to be showing back with false assurance and repeated fixed oral communication without any detail whenever I call @[protected].

Please find different complain number raised in my knowledge:
Ticket id - 236778
complain Number: MMX[protected]


And on common sense, it's expected if a Micromax tab under warranty and beyond repair for more than two long months, a replacement with extended warranty should be given.

Re-pasting details for your quick review.
Please treat the mail with importance and escalation, by next week, I'll definitely reach Consumer Forum with proper complain and legal procedure as I've already waited longer than enough with utmost patience.

[protected][protected]---

JobSheet No: *N[protected]-7229*

JobSheet Date: 19/12/2015

Submitted At:
M/S Satguru Communication,
Shop # 1, Veeravati Palace, Bhoja Market
Sector-27, Noida, PIN-201301
GB Nagar, UP
Contact No.:[protected]
Under Warranty

Subject: It has been more than 60 days since I'd submitted my Micromax P470 Tablet. I had Called Noida sector 27 Service Center multiple times and physically reached for the status of the repair/replacement but no information provided. As they said complain has been raised but not entertained for my Tablet from the repair office.


PFA jobsheet screen shot for more details


On Thu, Jan 28, 2016 at 3:28 PM, Micromax Support wrote:

Dear Arindam Ghosh,

Greetings of the day!

Thank You for writing to Micromax. We acknowledge the receipt of your email and will respond back to you within 24 working hours.
Please note the reference ticket id - 236778

We appreciate your patience. For more Information on Micromax Products please visit our website www.micromaxinfo.com.
You can also reach our helpline number:[protected]Monday to Saturday between 09:00 am to 09:00 pm).

Alternatively, get connected with us at http://micare.micromaxinfo.com/ for quick resolution.

Assuring you of our Best Services.

Please do not reply to this email.

Regards,
Micromax Support Team

***This is an auto-generated email***

236778

================================================================