Micromax — Unexpected service of Micromax

Address:

Mumbai City, Maharashtra

I have been a loyal customer of your Micromax Company for last four years. The company has given excellent service to me for all these years. I received a Minor screen problem on May 2015. It was unexpected as I am using Micromax brand since long time but this was first problem in my recently purchased handset. I went to the local branch of your Company in Borivali west, Mumbai to solve it on the day it arrived. The staff did not co-operate and insisted that the handset is checked and will take a time of 10 to 15 days then a call received by me mentioned that it will take around one to one & half month hence, dissappointed. I kept telling them that please cooperate & do it as earlier as possible but after wasting a lot of time, I was told that you have to wait fot a month. Since it was my very bad and unexpected experience. I'm sure that you will take it in your concern.The company's local branch is unnecessarily giving the umwanted reson & service of the such a single handset. This is wrong and I can sue the company in consumer court as per The Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982. I don't want to go that extent. Therefore, I'm writing this letter to tell you. I'm sending it to higher division complaint with this letter. As since me & my family members are using this company's handset & further we will be in choisy in selecting brand with this experience. Please look into this matter as soon as possible. If that does not happen then I need to go to the consumer forum with my appeal. Waiting for your reply. My Mobile details are Mentioned below. Unexpected customer service. Handset model code : SERMOBO379. IMEI / ESN No : [protected]/[protected]. Job sheet date : 23/06/2015. Job sheet no.: W[protected] Branch Name & Location : M/S D.R. Telecom, Borivali (W), Mumbai, Maharastra, Pincode : 400092 Branch Tel :[protected]