| Address: | North 24 Parganas, West Bengal |
I Have Purchase a Duel Sim Mobile (IMEI No. [protected] & [protected] ) on 17.05.2014 from Mobile Store at Naihati, But Since Day 1 I have face a lot of problems with this set. I repeatedly said the mobile store to my problem but have not given me any satisfactory reply & at the same time they send me the service centre. Then I go the service centre at Naihati. They have noticed the LCD Problem. They have prepare a job sheet against my LCD Problem & send it to me after 20 days . But They Create a new Problem on the same day on Touch. After that they have prepare a Job Sheet against my Touch Problem & give me the set after 18 to 20 Days Further The said set given to Tollygunge Service Centre takes 20 days & also at Hatibagan Service Centre, Takes 22 Days another for the same problem and now at again Deposit at Naihati Service Centre for the same problem. Job sheet No. E[protected] on 03.12.2014.They have replace the touch at the same day & also create a new problem at motherboard & at the same time they have taken the set & assure me that the said set will send to Kolkata service centre. If they not repair the set they also sent it to Delhi Office which takes another 45 Days.
From Micromax Company given me a 1 Year Warranty on which 5 Months (approx) it stays on Service Centre.
Therefore I request your good self please look into this matter as an urgent basis.
Now we can hear that Micromax is leading Number 1 Brands but I feel very much unfortunate with this experience.
If You will not give me a proper Reply on this matter, I go through with the consumer Forum on legal way against this matter.
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With Regards
Rajib Karmakar
Mob-[protected]
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