Micromax — Worst Customer care service| Issue is not resolved yet

Address:

New Delhi, Delhi

My complaint no is [protected] is pending since 7th June but no resolution has been provided yet. Vijay Juneja - [protected] who is the responsible person for this had came to check the TV and after try the Motherboard replacement he said that TV will be replaced and it will be changed by micromax but since last 15 days there is no proper response coming from him. Now, he saying to speak with escalation in Micromax as he is not able to do anything. Is it Micromax Service to its customer? I even spoken with customer care and with every contact given by Call Center but no one is doing anything and worst part is, they don't have any further knowledge what to do. They still have the same status that TV's motherboard will be replaced but motherboard replacement has already attempted but that couldn't resolved the issue they are not aware of this update and have no knowledge what to do on this.