Micromax — WORST SERVICE......NO RESPONSE.........HARRASED/ HUMILIATED......LEGAL ACTION MAY BE TAKEN

Address:

Khordha, Odisha

The undersigned purchased oneMicromax mobile model Canvas Knight A350 for Rs 17, 590/- on dated 21.09.2014.The mobile set gave problem from the day one it was received and finally theset got dead which was given to your local service centre M/s Space telecom, Bhubaneswar on 27.03.2015 under gurantee. In spite of several tele calls to thelocal service centre, no favourable reply was given. They only say that set washanded over to our Head office at Delhi for repair. As the problem remainunsolved and time is only running out, the undersigned contacted the Toll freecustomer care number mentioned back side of the job sheet ([protected]) whichwas found to be “does not exist”. The undersigned was totallyharassed and humiliated and finally somehow got the number of your Delhi Officeand lodged a complain no. (MMX[protected]) which was registered. The serviceperson assured me that the mobile set will be repaired/if not will be replacedwith a new one/ if not higher model will be given within a week but to mysurprise nothing has happened even after 25 days have passed. It is very unfortunate thatthe undersigned made a biggest mistake by buying Micromax product which is veryworst in quality and also after sales service us more than the worst. I requestyou personally look into the matter and replace the mobile with a new onewithout further loss of time.