Microsoft — Forcing to buy a License

Hi

I had a Microsoft Surface 2 that was overheating and had issues. As a part of the troubleshooting, the executive over the phone wiped off all system applications. The issue did not resolve.
As a result, I had to go and buy a new laptop due to the extended amount of time taken by Microsoft to fix the issue.
As I have a new laptop now, I have been requesting Microsoft to install the MS Office Professional version for that that I had on my Surface 2 which was wiped off by Microsoft.
Microsoft is now forcing me to 'buy' a new MS Office license which i'm not very comfortable with.
As the system and the applications were wiped off my Microsoft, it should be re-installed by Microsoft.
I, therefore, request you kindly close this complaint asap.
I've contacted the technical team on several occasions and the team members keep on disconnecting the calls. No one responds to the email that I have been sending.
This has been impacting my work a lot and I have advised this to Microsoft on several occasions.
This has caused be an inconvenience and mental stress.