Microsoft — Grievance in relation to Purchase of MS Office and money deducted twice

Address:

Batanagar, Suvashpally, Dr. Bhattacharya Lane

Respected Sir,

I would like to bring to your kind notice that yesterday that is on 20/03/2022, I have purchased the MS Office for home purpose amounting to 9199(lifetime package) and the transaction was successful on the first attempt. Unfortunately after an hour the same amount abovementioned was deducted again from my bank once again. I have tried reaching out to the customer care team but it was of no help. Thus I am addressing my grievance for the same in the expectation of refund of the extra charged amount.
I have attached a copy of my bank statement, highlighting the double deduction of funds for your kind perusal.
Please look into the gravity of the matter and refund the twice charged amount.

Thanking you