Microsoft — hotmail account recovery

I have lost password of my hotmail id which is a very common and trivial issue. When i try to use 'forgot password' service (A simple service which a start up can also provide easily), these are the issues i am facing:
- it does not send security code to my saved secondary email id
- when i try the link, 'i do not have any of these' and enter an email id, which is apparently same as the registered secondary one, your system sends a security code
- which is not accepted by ur system and prompted invalid code
- when asked about more details like last sent email ids and subject lines, i have put accurate details
- still every time i get a standard automated mail saying, "provided details are insufficient" when i have put all the accurate details in each and every field

This is annoying and harrasing as i cannot access my own email account because of stupid automated system set up at microsoft's end.

Also, a lack of proper grievance redressal channel is a lawfully and ethically wrong being a giant like microsoft.