Microsoft — Lumia 650

Address:	560100
Website:	www.microsoft.com

IMEI No. [protected] using since 1 month, gave 3 times for service finally replaced a new device. Still this Lumia 650 having following problems,

1. After updating all default apps
a) camera will not work - it will come to home screen when I take a photo.
b) Calling option is not working - since 2 days I couldn't open calling option and I never do a single call, but I received few incoming calls. Both the SIM also not working to do call.
c) WhatsApp not working - Now a days WhatsApp is an official app. But unfortunately I couldn't able to take photo using WhatsApp and not supporting with voice message. How can I work official things by using this phone?
d) Gallery is not working - when I open gallery to watch camera roll (photos) it will come to home screen.
These are the some of the main functions it is not working with this particular model. Same problem was there in earlier mobile also.

2. After trying to open above mentioned apps mobile will stuck up and to release that I need to long press power button and so that it will restart. Sometimes it will restart by itself.

3. Due to recurrent switch off and ON battery will drain out soon. Battery will remain not even for 6 hours. Need to recharge 2 to 3 times/day.

4. While working with some apps mobile gets heated.

Now I will come to the main point that, I opened gallery, got stuck up so I tried to come to home screen it is showing loading... it is there since 15 hrs. This happened at 8pm on 8th June 2016 and now I gave it to service center in same condition.

Please answer me that,

# I have spent Rs. 14899/- and having the above issues since 1 month and 7 days from date of delivery till today. I couldn't do any even single official work also by using this mobile. So what is the use of this particular mobile.

# Many a times infront of my friends I felt shame as it is getting hang while calling, taking selfie or using some of the features of this mobile. Who is responsible for this?

Because of one lumia 650 following things are happened...
Who is responsible for the following losses ???

* I lost many important data by recurrent format by service centre. They took my permission to erase it. But due to continues hanging I couldn't save all those data before giving it to service centre. Totally formatted more than 7 times.

* Every time after reset, for updating all default apps I lost around 3gb of data within 1 months.

* I took 2 holidays for my company while giving phone to service center and totally I visited 5 times to samvradhi technologies, koramangala, bangalore. Lost my precious time with this faulty handset !

* Nearly 200 minutes of time I wasted with customer care person.

Finally I submitted my lumia 650 along with all accessories to 'Samvradhi Technologies, koramangala, Bangalore' and I repeat it was my 5th visit to that centre for same issues since 37 days. They gave job sheet no. 239 and noted new IMEI No. [protected]
Raised complaint in customer care and its complaint no. is, [protected].

You can confirm all the issues with service centre person because infront them I have showed all those problems. I really amazed about this model.

Now my request is to please refund my valuable money. More than this if you are go through your policy then God bless you !
Really frustrated this time. Thank you so much !

Regards,
An unhappy customer !