Microsoft — lumia 950 xl getting switched off on regular basis

Address:Kollam, Kerala, 691303

Dear team.

My concern is that 4 months back i started facing a serious issue with my lumia 950xl. At that time my handset was just 11 months old and it was under the warranty. The issue was my phone often gets restart or it will got hang. It usallu occurs when i open cam or when a call comes. That time it got hang so i need to remove the battery. I noticed it happens usally when my lumias battery is below 50%. So i took it to the customer service they said it happens due to error in software so they reset and update the software and they have charged me also. For one week it was fine but after that its happens regularly. Now i am too much worried i bought this branded phone for 55 thousnad indian rs and i hardly use it for an year. Now almost for 4 month i am visiting service center every time they reset and updated software and charging me. But nothing is happening my phone is still having the same error. Please help me rectify the error or guide me the right service center where i can get good service in kerala. My all works are scheduled with this microsoft flagship so i dont want to miss the sail in thos flagship. Kindly help me.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Microsoft customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Microsoft
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    41%
    Complaints
    889
    Pending
    0
    Resolved
    365
    Microsoft Phone
    +91 12 4415 8000
    Microsoft Address
    10th Floor, Tower B & C, DLF Building No.5 (Epitome), Cyber City, DLF Phase III, Gurgaon, Haryana, India - 122002
    View all Microsoft contact information