Microsoft Lumia — Lumia 550 sim tray not available

Address:Krishna, Andhra Pradesh, 520010
Website:microsoft lumia

While removing sim, the pins got broken.Service center says new tray is needed but microsoft is not yet shipping to india.Its been 7 months and they have kept my phone for 2 months still yet to get the parts from microsoft to india.How can you not supply spares when you are selling products.Plz help.
While removing sim, the pins got broken.Service center says new tray is needed but microsoft is not yet shipping to india.Its been 7 months and they have kept my phone for 2 months still yet to get the parts from microsoft to india.How can you not supply spares when you are selling products.Plz help.
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