Microsoft — Not refunding booking advance paid

Address:

Pune, Maharashtra, 411001

Good evening, I had sold a mobile to the Nokia priority centre in Pune Camp mg road with the name "Sara mobile shopee" . i wanted to purchase their new phone however it was not available and they told me to give a booking amount of Rs.1000. Nowhere was it mentioned that this amount isn't refundable not even on the receipt . however after their new phone is launched i was not at all impressed with the quality of the mobile handset, they said we will "think of the refund amount" after following up for two days they tell me they can't refund the same and they can only exchange or buy any accessories which i was willing to do . A few minutes later they tell me that we can't give you any accessories and you have to buy another handset only . this is highly outrageous as they are forcing me to buy their handset when i am not impressed with the same . i hope you can take some corrective action against this company .