Microsoft — Office 365 charged to credit card before trial ends & not refunding

Address:

Mumbai

Respected sir/maam,

My trail period was to end on 9th of july however on 2nd july they charged my credit card voilating the policy. The below is the mail of communications on mail received & the forum.

I have left my message on thier site since 2nd july & yet nobody had bothered to reply or refund my amount.

Please help me get my refund

(My message to microsoft on site and on mail below)

Dear team,

Please cancel my office 365 trail subscription now and issue me a refund, my card has been charged before 30 days.

I had received your mail which mentioned
"we hope you're enjoying your trial of microsoft 365 family that started on thursday, july 9, 2020. Thank you!
We want to let you know that your trial period is ending soon. Unless you cancel two days before sunday, august 9, 2020, we’ll charge ₹ 5, 299.00 every year to your visa *",

However today is 2nd august and my card has been debited already.

I do not wish to continue my trail for office 365 & request you to kindly refund rs.5299/- charged to me.

I am shocked to see that a simple process of cancelling a subscription has taken me more than 45 mins of my life searching on your microsoft site & yet did not find a simple door for exit.

Tip : tech giant should get more sensitive towards customers needs for solutions even if they want to part ways on a subscription. Leaving this kind of harrowing impression is not good.

Please cancel my subscription & issue refund immediately please team

Regards

Ca. Virag shah