[Resolved]  Milagrow — milagrow aguabot 7.0 spaze. worst product and customer experience

Hi purchased the product in the month of jan 2019, since the begining first for many days they didn't sent any representative for a demo, then the issue started. It mentioned that you can do mopping but the fact is if the cloth get wet the machine won't move only so even though paying for both i am using only single mode, raising the issue milagrow people call me and gives and really pathetic reason of floor type. Till this time at least the suction power of the machine was good. Again in the month of august the robot was acting weirdly as the wheels were jammed, i asked the company to repair, firstly they don't have any service center in all the major city, customer need to pack by him self and need to send it to there courier service and wait for several days to return, i also asked them to repair or to improve the suction power but nothing was done. The way they behave and the quality of the product is really pathetic and not to rely on. It's shows how an indian company and their employees ignore csat. It's the worst experience every with any product.
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Oct 13, 2019
Complaint marked as Resolved 
Milagrow customer support has been notified about the posted complaint.
Aug 20, 2019
Updated by Rudrangshu Bhattacharyya
One more thing to add with this pathetic service of Milagrow they will blame the users only stating the user don't know how to use the product.
Verified Support
Aug 20, 2019
Milagrow Customer Care's response
Hi Sir, We shall call you tomorrow and look into the issue. Regret the inconvenience,
Verified Support
Aug 21, 2019
Milagrow Customer Care's response
Hi Sir,
We are attaching our internal records of the 2 post purchase visits to your home in Feb. The proof of GPS is given. The warranty repair, pick up and drop of your July end complaint was done free of cost. You were charged Rs 500 for a broken wheel as it is not covered in warranty. In case you would like us to refund the same, let us know and we would do it. Regret the inconvenience. Regards

Verified Support
Oct 18, 2019
Milagrow Customer Care's response
Hi Sir, We wanted to give you a happy visit on 15th Oct but unfortunately you did not pick up the call. Best regards
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