[Resolved] Milagrow — milagrow aquabot wet and dry
I bought this product in 2018 and within 4 months the product was not working. On speaking to the customer care they advised to send it to gurgaon for repair. It took more than two month for the repair and receiving back. After receiving i hardly used for another month and found the robot stopping in every 5 minutes. The technician visited after a month and said there is a battery problem and the product is out of warranty, the battery is around 5k and the gave me 10 percent discount. Aftr facing these many issues how on the earth can i believe milagrow to provide a better battery? The worst part is the product remained with them or under repair for so many months and they have turned a deaf ear to atleast provide a better discount to buy battery.
One of the worst decision it would be to buy milagrow
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Aug 6, 2021Complaint marked as Resolved
Milagrow customer support has been notified about the posted complaint.
Dec 19, 2019Milagrow Customer Care's response Hi Ma'am, You bought the product in August 2018. You had a problem with the Product. We received the product in our service centre on Oct 30th 2018. We repaired and dispatched it after thorough checking on Nov1st 2018. The product got delivered to you on Nov 6th 2018. We have full records of Fedex in our CRM. In May 2019 you bought a brush as an accessory. In Nov 2019 you complained of battery weakening. Our Engineer spoke to you and informed that the battery is weak and you need to buy a new battery. The battery was costing 5500 and you asked for a discount which was given as a goodwill gesture at Rs 3900/- You did not respond after that and we have received this complaint here. We do not know how more we can help you. The battery warranty is for 6 months. The battery life depends on the number of cycles of charging. We use battery with 1000 cycles in this robot. It is possible that the cycles got exhausted and hence the life is finished. Just buy the battery and your issue will be resolved. Always at your service.
Jul 07, 2020Milagrow Customer Care's response Ma'am, Hope the product is working fine now. Regards
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