I bought 2 Robot- one Imap 9 (70k) & Venii Max (1 lakh) during lockdown.
I had been using Venii Max regularly for a few months after purchasing till it started causing trouble.
After complaining, they repaired it as it was in warranty period.
Recently some issues arose so I sent it to the service centre.
After servicing, it's wheel stopped working again and i had to send it back for servicing. When I got it back from the service centre, it again stopped working for the 3rd time.
In a month I have already sent it twice for servicing with it's charges + pickup & drop charges + visiting charge (from Mumbai to Gurgaon).
Still it's not working. I don't know if it's a good idea to send it to the service centre again and again when it does not work even after getting it back.
Now I am asking for refund or exchange. They are offering me aqua bot 21 in exchange with the price 22k.
Aquatbot 21 price is 59k on their site but other few sites it's price is different 24k, 29k & 39k. That means I am getting only 2k to 7k not sure price for my venii max which I bought in 1 lac.
But I don't want to invest more on millagrow product. So I request them to service it again, according to my experience with other product after servicing there is warranty period of 1 or 3 month .
But they refusing & now asking quotation for service. They are not replying after reminding many times
Very disappointed with millagrow products after spending so much money.
The main issue is the service centre which is only in Gurgaon and not in any other cities. There has been no support from sales department, customer care or the technician.
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