Milesweb — Domain redemption money after domain renewal

My auto renew date was set in MilesWeb system was 06/05/2021 and it was autorenew on that day. Before auto renew I also renewed it manually on 03/05/2021 so 3 days before your date of autorenew.

So my renew date was 06/05/2021 based on milesweb system. But after renewal, I am getting feedback that I should have renewed it before 10 days of expiry as Registrar has changed his policy.

So here, fault is from either your end or registrar end. Either you have not updated your system based on registrar's instruction or registrar has not informed you this well in advance. So it is you or registrar who has made mistake so I am not the liable person to pay this big penalty of 250 USD. But as my domain was not working and was loosing my business, I had to pay to start my domain & save my reputation.

All the fault is done from milesweb end or registrar end so either they bare this amount or ask registrar to bare this amount and refund my money since it is not my mistake.

Do the needful as early as possible.

Thanks,
Bhadreshkumar