This is related to additional charges milkbasket started looting from people from last week.
Few months back milkbasket sales man visited our society-Cosmos classsique with promotional offer to give free delivery of milk and other products ordered through their app on daily basis. After few months they have asked us to take subscription by annual fee of around Rs.900/- to continue their services which is of free delivery without any minimum order amount, which i opted. But from last monday (20-Jul-2026), they have started charging Rs.15/day of any order below Rs.99/- as small cart fee. when I took subscription its confirmed that free delivery irrespective of my order amount. even thier app is reflecting the same till today. As there is no customer care no. i started chatting with their customer care associate for 1.5hr but they started arguing its a min amount charged even though i have annual subscription nothing can be done, this is our new policy. After long discussion they are not ready to listen anything. How the company like Reliance loot customer like this. This is a serious issue. When I requested to stop my subscription and refund full amount in added to my wallet and also to refund subscription fee of 1 yr.. they declined the same and told subscription amount is not refundable and from wallet amount they will deduct all promotional offer they gave in last 1 yr. what kind of non -sense is this. Please help to reimburse full subbscription amount of 1yr and additional chanrges milkbasket charged from last 1 week. I have attached screenshot of app. where it is clearly mentioned that free delivery till end of subscription with any minimum order value and chat detials with their customer care.
Laxman Kini
7A A1 cosmos classique, Patlipada. Thane - [protected] Was this information helpful? | 
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