Milkbasket — Concern Regarding Small Cart Fee Despite Active Milkbasket Membership

Am writing to express my strong dissatisfaction and concern regarding the "small cart fee" being charged on my orders despite having an active Milkbasket membership.

One of the primary reasons I chose to purchase the membership was the understanding that it would provide enhanced value, convenience, and relief from additional charges that are typically applicable to non-members. Therefore, seeing a small cart fee being levied even after paying for a premium membership is both disappointing and frustrating.

This practice appears inconsistent with the value proposition and membership benefits that influenced my decision to subscribe. As a paying member, I reasonably expected that the membership would either waive such charges or clearly communicate any applicable exceptions upfront. The continued imposition of these fees creates a sense o[censored]nfairness and diminishes customer trust in the service.

Additionally, the lack of clarity around these charges raises concerns about pricing transparency and the actual benefits associated with the membership plan. Paying for a premium service while still being subjected to unexpected additional fees undermines the customer experience and makes the membership feel far less valuable than advertised.