I am writing to express my deep disappointment with the recent, unannounced policy changes implemented by @milkbasket.
When I initially subscribed to their daily milk delivery service, I was charged a ₹ 15 delivery fee per order. To avoid this fee, Milkbasket encouraged me to purchase their annual membership for ₹ 849, promising hassle-free deliveries without additional charges. Trusting this commitment, I paid for the full-year membership.
For the first few months, everything went smoothly. However, starting July 9th, 2026, Milkbasket unexpectedly introduced a "small cart fee" of ₹ 15 for any order below ₹ 99.
Heres why this is completely unacceptable:
1. Zero Notification: This change was implemented without any prior SMS, email, or in-app notification, leaving subscribers in the dark.
2. Undermining Membership Value: The primary reason for purchasing a yearly membership was to ensure daily essential deliveries(like a single packet of milk) without incurring penalties for low order values.
3. Breach of Trust: Forcing users into an expensive upfront annual membership and then altering the terms midway renders the membership essentially worthless.
Why should a premium, paid member be subjected to an additional ₹ 450+ per month just to receive their daily milk delivery?
I urge Milkbasket management to address this unfair practice, honor the original membership terms for existing paid users, or issue a refund for the remaining membership period.
Has anyone else experienced these hidden charges of small cart fee on their daily orders?
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