Ministry Of Finance Govt. Of India — complaint regarding icici bank home loan: 1% cash back not paid

Address:

400706

Dear sir,

With a deep sense of regret and frustration i am writing this mail expecting your advice to get justice regarding non-payment of 1% cash back by icici bank as committed by them in their home loan offer letter dated 06.02.2013. As per the offer i was supposed to get 1% cash back on principal part of the emis paid, firstly after 36 emis as reduction in outstanding loan amount, and thereafter every year till the end of the loan tenure.

They have not paid my first cash back due since 11.07.2016 after 36 emis. They are simply quoting unwritten rules for not paying 1% cash back. I have complained to rbi ombudsman but no response and it appears that they are hand in glove with icici bank higher officials.

I am a private employee and for me every rupee earned through my hard work is very much valuable. Honest & hard working honourable pm shri narendra modi ji and fm shri arun jaitley as great leaders at helm of affairs of this country itself must have discouraged this bank from doing such practices and looting customers! But old habits die hard. Unless people like me teach them worthy lessons they will not behave and function as per their commitments and banking regulations.

I am enclosing my complaint letter addressed to rbi's banking ombudsman along with loan offer letter. Kindly go through the same and you will realise how these banks function!

Hope to get your advice as it will help me to go further.

Thanking you for your valuable time.

With best wishes