MIOT Hospitals — Complaint regarding the poor service to patient

Patient name : Akilaa MAge : 47 yearsMR No : 688438Room No : T100 (ICU)
I am Bharath S/O patient Akilaa. She was admitted in the MIOT for surgery on 10th Feb 2022 (thursday). She has been in the ICU for the past one week. There are some issues with service offered to the patient.
1. Food was not offered on time. Today lunch was offered at 2.30pm. The dinner offered was very cold.2. Due to centralized AC in the ICU ward the patient was feeling cold and shivering. The blankets were not offered properly. When asked about this the response given was blankets were sent to the laundry room. The reason is not acceptable in such a well established hospital.
Please make sure that the above issues must be rectified.