MIOT Hospitals — Delay with processing discharge bills through insurance at the hospital

Today is the discharge of our patient and the discharge summary and details were forwarded to the Bill desk at 1435 hrs and bill section has prepared bills and sent to insurance desk approx 1610 hours, insurance desk has also immediately taken it to the insurance office for approval of bills, insurance office raised some queries and they were addressed by insurance desk around 1745 hrs. Still we are waiting for insurance clearance and the time is 6.50 pm due to the delay at the front desk in preparation of discharge summary and forwarding to the bill desk. It is very disappointing with the way the insurance clearance process is handled at the hospital which causes inconvenience for both the patient as well as the insurance company. Would be glad if this is taken care for everyone's comfort.