[Resolved]  Mirraw Online Services — Mert india pink crepe embroidered semi stitched party wear gown : rs 959.0

Address:

403001

Miraw is one of the worse online shopping companies i have come across. Very poor customer service not at all appreciated.

I am a customer from goa who was cheated by mirraw. I bought 1 item (Mert india pink crepe embroidered semi stitiched party wear gown : rs 959.0) ftom mirraw and it was shipped to me with totally wrong item but after returning on that very day with my personal courier charges, since they deducted that amount from my paypal account, each time i send an email i get a response that my ticket is closed. I send them email that i do not need the items any more and then they sent me 6 of 7 items. Fourth item was missing they said they credited missing item price amount to my account and they do not charge the shipping. Total money deducted from my account is 959/-+200/- (Delivery charges) and the item total is 1159/- now they are stating that they have credited in my account for as a prof they asked me my total bank transaction from 1 december to 27 th december 2017. I sent several emails to the customer care and a lady called rekha who was initially responded to my email. I have proof of all receipts and emails from them. But now they are not responding to my emails. I keep writing to them no one has responded to me for past 27 days.. I am very disappointed with their service and lost my money. If they don't solve my issue within this week i will write to national justice council in goa. They must be thinking that they can cheat me as i am an goan customer and cant do anything. I have my relatives and friends in national justice council who can act on behalf of me. Even if the amount is small or big i don't let them cheat me. I am willing to pay a lawyer in goa to file a complaint against mirraw.com for cheating customer & surely see that this should be in news too.
My order no - m[protected]

Thanks
Trupti