[Resolved] Mirraw — Order cancelled but payment not returned by mirraw | |||||
I ordered one churidar (Order no. M[protected] and paid the amount to them. After i saw the same item in amazon more than 75% lesser. Therefore i sent cancel request to them and they replied if you don’t want the item just return once you received the item. I observed that the item was not shipped and the same informed them via email and after i got one coupon by reply email where mentioned it can be used for next purchase. I believe them and try to purchase other item and put the coupon it was not accepted. Again i contact them but they are send back your ticket is closed and auto generated email which saying within 24 hours we will resolve but nothing happened. Today called to their customer service but my experience was very bad finally they said cannot hear properly then disconnected the phone. Really i fed-up in mirraw. Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Mar 28, 2016 Mirraw Online Services Customer Care's response Hi Nazeer
We apologize for the inconvenience caused to you
We have processed the refund for you to the same card which was used for making the payment .
Kindly check your email.
Please revert on the same email if you have any query
| |||||
 1 Comment | |||||
Comments
i have ordered a kurta in mirraw yesterday by using debit card (Rs 760 debited from my a/c).but till i am not getting a mail or message .kindly send my order updates to my mobile no and email id otherwise i will take strong action against you
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
57%
Complaints
575
Pending
0
Resolved
326
+91 80 8078 1780
252, Lucky Mansion, Peri Nariman St, Fort, Mumbai, Maharashtra, India - 400001