Mitashi — No response from company

Currently there is some issue with the washing machine Motor and according to warranty card it has 5 years warranty. It means motor is under warranty.
We are trying number given on card since last one week but it is not working.
Also I tried to reach customer helpline number : but they are not responding. That is totally making me not to trust these companies policies.
Kindly schedule a technician for machine review ASAP