[Resolved]  Mitsubishi Electric India — Air conditioner not working due to gas leakage

I purchased my air conditioner from mitsubhishi electric an year ago, earlier after the installation of my AC, I faced issues of it not working due to gas leakage but the leakage was in underground fitting from the inward and outward pipeline, I got it fixed by a local service person as this has got nothing to do with the company, so this happened in march, I got it fixed by may, now after getting that fixed some AC makes some irritating noises and often water also gets out of it but after 2 months, the AC stopped working, I complaint in the company and they found it was a problem of the condenser that is a part of outer of the split ACs. they accepted it but part hasn't been replaced till now, its been almost a week, I was promised that it will be replaced within 3 days but it didn't happen also the Gas filling of AC must be also done by them as it got leaked from the condenser not from the pipeline, its been a year and my AC hasn't worked well for more than 1 month by max. Requesting you to get my problem solved or else I've to file a consumer court case, as in this time AC is very important and I didn't have it all summers and major time of this was the company's fault.
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Aug 5, 2021
Complaint marked as Resolved 
Mitsubishi Electric India customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2020
Mitsubishi Electric India Customer Care's response
Dear Sir/Madam,

Greetings from Mitsubishi Electric India!!

We acknowledge your request. Your query has been forwarded to our Service branch & our MEI representative will contact you shortly for further proceedings.

We have raised your concern vide call ref. no. DEL[protected]

Going forward, we have a dedicated customer care facility for our customer's, you can always get in touch with us for assistance. Toll Free[protected]

Thanks & Regards
Gaurav Kumar
Customer Service
MITSUBISHI ELECTRIC INDIA PRIVATE LIMITED
Toll Free No:[protected] | Website : https://www.mitsubishielectric.in/
 
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