Mivi — Inconvenience to customer and ignorance of the company

Respect Sir/Madam
I bought mivi duopods product from mivis for Rs.1399 official website.Within a week it started fluctuating.I applied for a refund after one week and they starter telling me tricks to do to delay my refund.And Almost after one month I returned the product on 15th june.When i returned the product I didn’t heard a single word from them about the return nor refund.After emailing them several times responded and said we will fix it.I said i want a refund they refused to give me refund as it was against their policy.Then after that they didn’t update me with anything and has stopped replying to my emails as well.It’s been more than one and a half months since i returned the product and mivi has not replied to my emails nor fixed my issue.My order id is R[protected].So, I request you to please look into this matter.Now I don’t even want the product, I want my refund as they have violted their own time period according to their policy.This is so unacceptable for a customer and so ignorant for a company.

Thanks
Rajat Sujwal
[protected]@gmail.com
Phone-[protected]