Mivi — headphones not shipped even after 6 days

Address:	Room no. 380, Hostel 5, MMU, Mullana 133207, Ambala, Haryana, 133207
Website:	mivi.in

I've ordered mivi wireless thunderbeats headphones from mivi.in but the product has still not shipped.
I have placed the order on 23rd of november and paid for it too using my card.

Customer care is not picking up phones and there is no reply from the mivi customer support even after i've sent numerous emails to them.

The only emails i recieve are auto generated ones which i recieve just after a minute of sending my email. Even the facebook chat to mivi didn't help. The chat bot was stuck on looking for details for your order.

If the company intends to pocket the money without giving the product, then this is fraud.

I request to refund me back my money.

Regards,
Saurav ([protected]@gmail.com)
R[protected]