Mivi — sent used product in wet and unprotected single plastic bag

Address:	Hyderabad, Telangana, 500033
Website:	www.mivi.in

Wrote the following message to mivi. This is the third day, still no response. They are waiting to say that my 7 day return window has closed. Also filed a complaint on their website. No response. During product shipping (Which was the cheapest form of shipping used) i was in contact with mivi... Plenty of communication. They sent a used product in wet box without any protection (Just a plastic bag!). Here is the email i sent them to which they have not replied:
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Finally just received these products. Many problems:
(1) outer packing is just an amazon bag. The boxes had no protection. Never seen this before in many years of ordering... Especially with such high cost electronic items;
(2) desktop charger box was wet and bent;
(3) desktop charger had no plastic sleeve (The wall charger did have it);
(4) desktop charger had no plastic peel-off sticker (The wall charger did have it);
(5) desktop charger had no cardboard protection inside like the wall charger did;
(5) the desktop charger is clearly not sealed and new

I have not tested to see if it works, but knowing its condition, there is no way that i could trust that the heat and surge protection has not been damaged. There are many usb ports available. The only reason i bought mivi was because of the protection.

I am truly disgusted at what i saw today after receiving the product. Please send me a return shipping label for the desktop charger and process full refund.
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