Mivi — subject: defective product received after repair request for resolution

Dear Mivi Support Team,

I hope this message finds you well.

I am writing to inform you that I received a defective product from your team, which was sent to me after submitting my original item for repair. Unfortunately, the replacement/returned item is not functioning as expected and appears to have its own issues.

Kindly look into this matter and advise on the next steps for resolving the issue. I would appreciate it if you could arrange for a prompt replacement or repair of the defective product.

Please let me know if any further information or documentation is required from my side (such as order number, photos, or videos of the issue).

Looking forward to your prompt assistance.

Best regards,
Simranjeet Singh
[protected]
Ticket #3629995